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Won't recognize usb dongle

I just got a new HP computer with windows 7 on it. I tried to install software v6, goes fine until it tells me to install dongle. Does not recognize it. I've tried numerous times, but no change. I started a ticket 4 weeks ago, but got email - they're on vacation. Do I need to download drivers or what. Spent a lot of $$ for program and new computer and can't do anything. HELP!!

Karen Baptist-Lombardia

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Hi Karen,

Please open a help ticket with software support by visiting bernina.com/help and selecting the Software Support panel on the main page. Our agent can help you with your installation issue.

Lisa Klingbeil 0 votes
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What did they say was the problem?

I am having the same trouble and have sent in the same questions you have sent in......

Sad

Lorelei 0 votes
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Karen, I checked the ticketing system and John responded to your ticket Oct. 2 at 9:39 am Central Time, with lengthy troubleshooting tips. Not sure why you didn't receive it, did you receive a confirmation that you opened a ticket? This would also confirm you entered a valid email address.

Lisa Klingbeil 0 votes
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Lisa, I had already put in a ticket (4 weeks earlier) and gotten an out of office message.(So they had my e-mail address.) It stated that they were on vacation and only answered questions on Thursday and Fridays - and would answer them in the order they came in. Why would I want to start another ticket. Got my answer from Bernina Artista list via other ladies. No, I never got any information from anyone else. Waiting 4 weeks was my limit.

Karen Baptist-Lombardia 0 votes
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