Please open a help ticket at bernina.com/SoftwareSupport
Dongle not recognized
I bought Ver 7 DesignerPlus Sept 2013. Been using it for months, no problems. Last Sat eve the program could not recognize the dongle (red) was inserted. Security Error: Waiting until Sentinel LDK Run-Time Environment is available. 300 seconds countdown. THEN Security Device not found. Attach your dongle and restart software. (H0007).
(I do this, again). Still not recognizing my dongle. so I insert program disc to "Repair", wait until told to "insert dongle". Same msg: Dongle not found. THEN I used the bernina install HASPUserSetup.exe and after download, I restarted computer. Now, still the software is not recognizing my red ver7 dongle.
IS THERE SOMETHING ELSE I CAN DO TO OPEN THE SOFTWARE?
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I had this error message on my software 7and did what this Bernina help person said to do. It worked for me. Thank You so much!