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Serial port is engaged - when trying to send design to sewing machine

I had a major problem with the computer I use to send embroidery designs to my machine. Missing HASP. I used my discs to reinstall the program and I now see my HASP LLC on the computer. However when I try sending the design to my Artista 180 machine I get the message that the serial port is engaged. on COM1, COM2 AND COM4, COM3 says there is no link to serial port. Any suggestion on how to get this resolved? I am using an older computer with XP software and have downloaded Version 4 of the Embroidery software.

Pauline Sanchez

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